YOUR WORK COULD MATTER HEREA little about
A little about
the possibility.
You own the Founding 10 paid pilots and the Retention & Referral Engine. You make sure every pilot has a signed contract and a success metric, run day-1 onboarding, day-7 activation and day-25 renewal calls with an annual-prepay offer, and from day 30 turn happy customers into referrals with forwardable proof. Target: 70% day-7 activation, zero unsigned pilots.
What you’ll work on
- Run pilot kickoffs with a signed contract and agreed success metric
- Day-1, day-7 and day-25 customer calls using approved scripts
- Escalate any clinical question to a clinician — never give clinical advice
- Collect written testimonial releases before any logo or video is used
- Run referral asks and track referred payers
What you bring
- Organised, patient, and excellent on the phone
- Comfortable with spreadsheets and CRMs
- Strong written English and Kiswahili
A little extra, if you have it
- Customer support or account management experience
- Health-sciences background
What the role offers
- Own a revenue-critical function from day one
- Founder mentorship on SaaS metrics
- Full-time CS lead path
Tools & skills
Customer successOnboardingRetentionReferralsProcess design
Have a question before you apply?
Talk to the careers team