Privacy Policy

Introduction

Pawanax ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare AI solutions and services.

We understand the sensitive nature of healthcare data and are committed to maintaining the highest standards of data privacy and security. Our practices comply with relevant data protection regulations in the jurisdictions where we operate.

Information We Collect

We may collect the following types of information:

Personal Information

• Contact information (name, email address, phone number)
• Professional information (job title, organization)
• Account credentials

Health Information

• Medical history and conditions
• Symptoms and diagnoses
• Treatment information

We collect health information only with explicit consent and in compliance with applicable healthcare privacy laws. This information is used solely for providing and improving our healthcare services.

Usage Information

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and interactions with our services
• Log data and cookies

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our healthcare AI services
• Personalizing your experience with our services
• Communicating with you about our services
• Processing transactions and managing your account
• Analyzing usage patterns to improve our services
• Training and improving our AI models (using anonymized data)
• Complying with legal obligations

Data Protection and Security

We implement robust security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• End-to-end encryption for sensitive data
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data privacy and security
• Secure data storage and backup procedures

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With healthcare providers involved in your care (with your consent)
• With service providers who help us operate our business
• In response to legal requests or to comply with applicable laws
• To protect our rights, privacy, safety, or property
• In connection with a business transaction (e.g., merger or acquisition)

We do not sell your personal information to third parties. Any third parties with whom we share your information are contractually obligated to use it only for the specified purposes and in accordance with our instructions.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to delete your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

We may transfer your information to countries other than your country of residence for processing and storage. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@pawanax.com
Address: Kilimani Business Center, 4th Floor, Nairobi, Kenya
Phone: +254 712 345 678

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.