Multi-turn WhatsApp conversation flows
Define the workflow, acceptance criteria, human oversight and delivery requirements together.
WHATSAPP AI · KENYA
WhatsApp AI agents for Kenya
Pawanax designs WhatsApp agents for people who already use the channel. Conversation design, handoff to staff and payment scoping are agreed before build.
Who it is for
- Telcos, insurers and banks that want zero-install customer access
- Hospitals and clinics running appointment and follow-up conversations
- NGOs and programmes reaching people by a familiar channel
What Pawanax can build
Multi-turn WhatsApp conversation flows in English and Kiswahili, handoff routes to staff, and scoping for mobile-money payment steps. Integrations are confirmed per deployment.
What we can scope for your team
Kiswahili and English conversation
Define the workflow, acceptance criteria, human oversight and delivery requirements together.
Human handoff to staff
Define the workflow, acceptance criteria, human oversight and delivery requirements together.
M-Pesa payment steps
Define the workflow, acceptance criteria, human oversight and delivery requirements together.
WhatsApp Business API setup and operation
Define the workflow, acceptance criteria, human oversight and delivery requirements together.
Meet Derrick Macharia, your AI engineer and systems architect, or explore a Pawanax AI company engagement.
Engagement path
Start with a conversation on the engagement form. Published programmes for this service:
- WhatsApp Agent Factory · 5–7 weeks · $48,000 / KES 6,192,000
Use AI advisory with Derrick for a channel question, or the SME workflow assessment to review one customer workflow.
AI advisory with Derrick
- A 60-minute advisory session on one AI question, architecture or product decision
- A written recommendation with priorities and next steps
- Direct access to Derrick; further engineering quoted separately
SME workflow assessment
- Map one business workflow and the time or cost it consumes
- A ranked opportunity list, build-versus-buy recommendation and delivery outline
- A costed next step with data-handling and evaluation requirements
Starter chat agent
- One channel: website chat or WhatsApp
- Business FAQs and supplied documents, with human handoff
- Acceptance checks, staff handover and 14 days of defect fixes
A focused AI build
- One bounded workflow and one agreed integration
- Implementation, acceptance checks and human handoff
- Team handover, operating notes and 14 days of defect fixes
Integrated AI pilot
- One agent workflow and up to two agreed integrations
- Acceptance checks, human approval for sensitive actions and deployment
- Staff handover, runbook and 14 days of defect fixes
Ongoing advisory with Derrick
- Four advisory hours a month with Derrick
- Architecture or vendor reviews within the agreed hours
- A monthly priority memo; implementation scoped separately
Questions
Which languages can a WhatsApp agent use?
English and Kiswahili conversation examples are shown in our demos. Other languages are scoped per engagement.
How does a conversation reach a person?
Handoff to staff is part of the design. Trigger conditions are agreed during scoping.
Are M-Pesa payments included?
Payment steps are in scope for discussion. Their implementation is confirmed per deployment and is not demonstrated on this page.
What does the build cost?
The WhatsApp Agent Factory package price is shown on this page. Third-party AI and messaging usage is billed separately.
PAWANAX AI CONSULTANCY · NAIROBI, KENYA