Use-case discovery and a 90-day roadmap
Define the workflow, acceptance criteria, human oversight and delivery requirements together.
AI AGENTS · KENYA
AI agents for Kenyan enterprises
Pawanax designs AI agents for organisations that run many repetitive conversations and need clear handoff to people. Work starts with a defined use case and a scope you can inspect.
Who it is for
- Bank and telco digital teams scoping a first customer-facing agent
- Insurers and hospital groups with high volumes of routine enquiries
- Public institutions and NGOs exploring conversational services
What Pawanax can build
Use-case discovery, a prioritised roadmap, WhatsApp-channel agents with human handoff, and the governance documents needed to run an agent in your organisation. Enterprise integrations are scoped per engagement.
What we can scope for your team
Conversational agents on WhatsApp with a human handoff step
Define the workflow, acceptance criteria, human oversight and delivery requirements together.
Enterprise agent platform connected to your systems
Define the workflow, acceptance criteria, human oversight and delivery requirements together.
Agent governance documents and operating playbooks
Define the workflow, acceptance criteria, human oversight and delivery requirements together.
Meet Derrick Macharia, your AI engineer and systems architect, or explore a Pawanax AI company engagement.
Engagement path
Start with a conversation on the engagement form. Published programmes for this service:
- Discovery Diagnostic · 2 weeks · $28,000 / KES 3,612,000
- Enterprise Agent OS · 16–24 weeks · $185,000 / KES 23,865,000
Use AI advisory with Derrick for a single question, or the SME workflow assessment to review one workflow.
AI advisory with Derrick
- A 60-minute advisory session on one AI question, architecture or product decision
- A written recommendation with priorities and next steps
- Direct access to Derrick; further engineering quoted separately
SME workflow assessment
- Map one business workflow and the time or cost it consumes
- A ranked opportunity list, build-versus-buy recommendation and delivery outline
- A costed next step with data-handling and evaluation requirements
Starter chat agent
- One channel: website chat or WhatsApp
- Business FAQs and supplied documents, with human handoff
- Acceptance checks, staff handover and 14 days of defect fixes
A focused AI build
- One bounded workflow and one agreed integration
- Implementation, acceptance checks and human handoff
- Team handover, operating notes and 14 days of defect fixes
Integrated AI pilot
- One agent workflow and up to two agreed integrations
- Acceptance checks, human approval for sensitive actions and deployment
- Staff handover, runbook and 14 days of defect fixes
Ongoing advisory with Derrick
- Four advisory hours a month with Derrick
- Architecture or vendor reviews within the agreed hours
- A monthly priority memo; implementation scoped separately
Questions
What is the usual first step for an AI agent project?
The Discovery Diagnostic maps the workflow, data and constraints, then produces a use-case scorecard and a 90-day roadmap before a larger build is committed.
Can an agent hand a conversation over to a person?
Human handoff points are part of the agent design. The exact trigger conditions and staff routing are agreed during scoping for each deployment.
Which channels do Pawanax agents run on?
WhatsApp is the channel shown in our demos. Other channels are scoped per engagement and are not demonstrated here.
How are third-party AI costs handled?
Third-party AI usage is billed separately from consultancy fees. Scope and commercial terms are agreed before delivery.
Related reading
PAWANAX AI CONSULTANCY · NAIROBI, KENYA